दस्तावेज़ (Dastavej) Wizard: Government Document Intelligence
Rajasthan's first proposed AI system to digitize handwritten citizen petitions, auto-classify grievances, and seamlessly populate Rajasthan Sampark forms.
“Every day lakhs of citizen complaints arrive as handwritten paper letters. Manual clerical triage takes 30 to 45 days. Dastavej Wizard automates intake, Indic OCR, and departmental routing—registering grievances on day zero and directly impacting millions of citizens.”
Lakhs of Handwritten Petitions: The 30–45 Day Routing Bottleneck
Every month, state collectorates and citizen helpline desks receive millions of paper petitions. Rural citizens naturally write their complaints by hand on postcards or rough paper. Because existing computer systems cannot read Indian cursive handwriting, thousands of clerks must manually open envelopes, read individual letters, guess the responsible department, and type out grievance forms. By the time a file reaches an executive engineer, weeks have elapsed.
Manual Clerical Triage vs. MultiLipi Dastavej Wizard
| Process Step | Traditional Clerical Workflow | MultiLipi Dastavej Wizard | Public Benefit |
|---|---|---|---|
| Document Reading | Manual reading of messy handwriting; takes 8–15 minutes per petition. | In-house Indic OCR parses cursive handwriting in <1.8 seconds. | 99% Time Saved |
| Department Routing | Clerks guess department; 22% of files misrouted between PWD & PHED. | Multi-class decision tree routes with 94.2% verified precision. | Zero Misrouting Bounces |
| Sampark Form Filing | Manual data entry of citizen name, mobile, address, and summary. | Auto-fills 100% of mandatory fields via direct REST API integration. | Instant Registration |
| Total Resolution Delay | 30 to 45 Days clerical backlog. | Day Zero dispatch to responsible officer. | Immediate Civic Relief |
The 6-Stage Automated Grievance Intake & Routing Engine
From physical citizen letters and scanned PDFs to pre-filled Rajasthan Sampark registration forms and officer SSO dashboards.
Multi-Format Petition Intake
Citizen intake engine ingests unstructured documents via Rajasthan Sampark API, district collectorate scanners, or e-Mitra kiosks with automatic format detection and OCR pre-checks.
Handwritten letters on postcard/foolscap paper, scanned multi-page PDFs, e-Mitra digital uploads
Standardized high-resolution image stream with DPI enhancement and auto-deskewing
Multi-Format Ingestion Engine • Auto-Deskew & Denoise • PDF/Image Parser
Secretariat Operational Benchmarks
Comprehensive 12-page strategic proposal submitted for Rajasthan's first automated government document intelligence platform.
Character recognition accuracy on messy citizen handwriting across 1M+ Indic script training images.
Automated multi-class classification precision across 12 major state departments (PHED, PWD, Discom, Revenue).
Conversational query response latency for nodal officers querying document contents in natural language.
Test Dastavej Wizard Grievance Analyzer
Dastavej Wizard — Grievance Ingestion & Rajasthan Sampark Auto-Routing
Integrated with Rajasthan Single Sign-On (SSO) & DPDP Act
Designed to operate natively inside the Government of Rajasthan's digital infrastructure without third-party cloud data leakage:
Deploy Dastavej Wizard for Your State Grievance Portal
Whether you manage a state Sampark portal, Chief Minister Grievance Cell, Municipal Corporation triage, or RTI dispatch unit, our team provides custom integration roadmaps.